We’re Here to Help You Troubleshoot.
Whether you have a question about our collections, need sizing guidance before you order, or require assistance with a delivery, our Customer Support team is ready to assist.
Because every CADShirts product is Made-to-Order, we value clear, precise communication to ensure you get exactly what you need.
How to Reach Us
The fastest and most reliable way to reach our support team is by email:
Email: support@cadshirts.com
Response Time: 1–2 Business Days
Support Hours: Monday–Friday (Weekends and public holidays are excluded.)
Expedite Your Request (The Spec Sheet)
To help us resolve your inquiry as efficiently as possible, please include the following details in your first email:
- Your Full Name
- Your Order Number (if applicable)
- The Email Address used to place the order
- A Brief Description of your question or issue
Reporting a Product Issue?
If your order arrived damaged, contains a verified manufacturing defect, or you received the wrong item, please attach clear photographs of the product and packaging where applicable. Clear photographs help us review the issue and coordinate with our fulfillment partner as efficiently as possible.
Please note: claims must be submitted within 21 days of receiving your order, per our Return & Refund Policy.
Quick Reference Guide
Before sending an email, you might find the immediate answer you are looking for in our detailed policy documents:
- Shipping Policy – Transit times, delivery procedures, tracking and shipping issues.
- Finding Your Perfect Fit – Size charts, measurements and fit guidance.
- Return & Refund Policy – Eligibility and claim procedures.
- Order Changes & Cancellation – Timeframes for modifying or cancelling an order.
- Product Information & Quality Standards – Garment characteristics, color accuracy, print appearance and manufacturing tolerances.
Corporate Information
CADShirts is owned and operated by:
KHALID HANIF LTD
Company No. 16188364
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom